Wireless Troubleshooting

Edit 0 7 …
Christopher Decarlo
Handout given
PPT on Sharepoint too

If access point is blue or without color call the help desk. It is an AP (access point) issue. Managed downtown, and he can reboot from him. Electrical comes from ethernet.


If cover is off use a broom handle to recover.

Toggle Keys
  • Funtion f2 on Dell 600-610 to turn on
  • HP 6110 WiFi Key
  • new laptops hit wireless button

IP Addresses
  • Prob after teachers take laptops home
  • cmd config look for 172 address - if not there teacher has connected at home
  • public will be 172 also
  • H ipconfig /all LOOK for Dhcp Enabled should say YeS if it is no then we have a static IP address
  • if Static start control panel network connections: right click wireless: Properties: click on Internit prot tcp?ip Proerties: click Obtain and IP address automatically
  • If IP/Config shows media state Media disconnected then you have no wireless connectivity: Check Wifi keys
  • Check wireless network connection NIC not disabled (in control panel)
  • Check to see that it is trying to connect to VBCPS data
  • sign in to wlconfig to reset a computer that is not seeing the network
  • ping google.com to see if you are getting a network connection, H:\>ping google.com
  • drivers check rt my computer: Manage: network adapters: look for any red exes or yellow exclamation marks: right click enable (red exes), driver missing (yellow) Drivers are at manufacturer's website HEAT Ticket! Are you kidding me?!

Wireless Network

Q and A
  • Pushing software, power: make sure laptops are plugged into network, not wireless for pushing - not enough bandwidth. Power - batteries, if battery isn't bad take out and put in if still flashing after full night of charge
  • plug each power cord on new carts into different wall socket
  • check network switches if you aren't getting push through
  • Heat - need fan if you are having push overnight, leave doors open
  • add handles to the doors
  • use the new switch to push to older laptops too - kidney shaped tables
  • How will wireless carts print - pick a printer for laptops to print to and HEAT can push that to all laptops "tagging"
  • Printer tagging group policy allows printer to follow computer no matter who is using the computer :Use TCP/IP instead
  • what about a wireless printer that go with the carts - still in developement, testing that in one school
  • tag only one printer to a computer for best results (works at Linkhorn Park)
  • wireless we use A (maximum distance, low bandwidth) B (oppostie) G (Best of both worlds) N (new, best of the best, still in beta- get for home if possible)
  • blue - laptop connected /Green - working /red or off - problem
  • Laptops look for access points when the one in the classroom is overloaded